This course provides learners with the knowledge and skills needed to work effectively in customer service and business environments. It covers communication, teamwork, personal development, customer support, and workplace procedures, helping learners build confidence in dealing with customers and colleagues. Depending on the optional units selected, learners may also develop skills in handling customer enquiries, telephone and written communication, time management, sales support, and business administration. The qualification prepares individuals for entry-level roles in customer service, administration, contact centres, and other business support functions.
