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Wellbeing and Enrichment

We're here for you

Whether you're a student, apprentice, parent, carer or member of staff, our Wellbeing Team is here to support you.

Everyone experiences challenges from time to time, and reaching out for support is a positive first step. Whether you're looking for advice, someone to talk to or information to help you manage your wellbeing, we're here to help.

How to access support

If you feel you need support, there are several ways to get in touch:

Contact the Wellbeing team

Speak to a member of the team by phone, text or email during college opening hours. We can arrange appointments in person, by telephone or online.

Email: wellbeing@eastcoast.ac.uk
Phone: 0800 854 695

Explore our wellbeing resources

Browse the wellbeing topics and resources available on this page to find information that best suits your needs. You'll also find useful organisations, helplines, recommended apps and crisis support services, including help available outside college hours.

Take the first step

No action is too small. Whether it's talking to someone you trust, trying a wellbeing activity or accessing professional support, every positive step matters.

Supporting your mental, physical and social wellbeing

Our Happy Balance wellbeing programme is designed to help you achieve a healthy balance in all areas of your life, supporting your mental, physical and social wellbeing so you can reach your full potential.

We believe that students who feel happy, healthy and supported are more confident, resilient and successful. That's why we're committed to helping you develop the skills, habits and confidence to look after your wellbeing throughout your time with us.

Our dedicated Student and Apprentice Wellbeing Team offers:

  • One-to-one wellbeing support
  • Face-to-face, telephone and online appointments
  • Advice and guidance tailored to your individual needs
  • Referrals to specialist support services where appropriate
  • Wellbeing workshops, events and awareness campaigns throughout the year
  • Information about local and national organisations that can help

It's Time to Talk

Talking about how we're feeling can make a real difference.

Checking in with friends, classmates, colleagues and family members helps build supportive relationships and reminds people they are not alone.

Here are three simple ways to start the conversation.

Check in

You don't have to meet in person to show someone you care. A phone call, video chat, text message or social media message can let someone know you're thinking of them and ready to listen.

Listen without judgement

If someone chooses to open up, remember that you don't need to have all the answers.

Simply listening, showing empathy and taking them seriously can make a huge difference. Sometimes being heard is exactly what someone needs.

Ask again

If you're worried about someone, don't be afraid to check in more than once.

A simple "How are you really doing?" can encourage someone to share how they're feeling when they're ready.

Useful contacts:


This is a 24/7 service for people of all ages in Norfolk and Suffolk who need urgent mental health support.

Telephone: 0808 196 3494 (Freephone)


If you are a young person struggling to cope, Shout can provide 24/7 text support. For help, text SHOUT to 85258 or Chat Health to 07480 635060. Whatever you are going through, if it matters to you, it matters to us.

If you’re a Parent or Carer and need general advice you can;

Telephone: Just One Number on 0300 300 0123

Text: Parentline on 07520 631590

Website: www.justonenorfolk.nhs.ukopens in a new window


Offer a safe place for you to talk any time you like, in your own way, about whatever’s getting to you. You don’t have to be suicidal.

Telephone: 116 123 its FREE

Email: jo@samaritans.org.uk

Website: https://www.samaritans.org/opens in a new window


Work with anyone affected by mental illness, including families, friends and carers. Their helpline is open between 4:40pm and 10pm every day of the year. They also provide a free text-based support service called Textcare. And an online supportive forum community, where anyone can share their experiences of mental health issues.

Telephone: 0300 304 7000 (4:30pm – 10:30pm every evening)

Textcare: www.sane.org.uk/what_we_do/support/textcare

Support Forum: www.sane.org.uk/what_we_do/support/supportforum

Website: www.sane.org.uk

 


Provide a ranges of services to help people suffering from mental distress with one-to-one support, social groups and workshops for young people, adult and carers.

Telephone: 0300 330 5488

Email: enquiries@norfolkandwaveneymind.org.uk

Website: http://www.norfolkandwaveneymind.org.uk


Fighting for children and young people’s mental health

Telephone: 020 7089 5050

Parent Helpline: 0800 802 5544

Urgent help: Text YM to 85258 (free)

Website: https://youngminds.org.uk/opens in a new window


Provide information and a range of support services for anyone affected by an eating disorder.

Telephone: 0800 801 0677 (helpline) 0808 801 0811 (Studentline) 0808 801 0711 (Youthline)

Email: Adult email support is open to anyone over 18: help@beateatingdisorders.org.uk

Studentline email support is open to all students: studentline@beateatingdisorders.org.uk

Youthline email support is open to anyone under 18: fyp@beateatingdisorders.org.uk

Website: https://www.beateatingdisorders.org.uk/opens in a new window


Help millions of people affected by mental illness by challenging attitudes, changing lives.

Website: https://www.rethink.org/opens in a new window


Single webpage summarising contact information available to support 0-25’s mental health.

Website: https://www.justonenorfolk.nhs.uk/mentalhealthopens in a new window


If you need more specialist help the team will get you to the right person, you don’t need a referral.

Telephone: 0800 977 4077

Email: Point1-support@ormistonfamilies.org.uk


Support to help people make changes to improve their wellbeing and to help them cope with common mental health and emotional issues.

Telephone: 0300 123 1503

Email: www.wellbeingnandw.co.uk

Website: https://www.wellbeingnands.co.uk/opens in a new window


People understand and talk openly about depression where young people know how to maintain wellbeing and where the treatment is available to everyone who needs it

Telephone: 01635 3697154

Website: https://www.cwmt.org.uk/opens in a new window


Prevention is at the heart of their work.

Website: https://www.mentalhealth.org.uk/your-mental-health/getting-helpopens in a new window

C.A.L.M. (Campaign Against Living Miserably)
 

Aimed specifically at men. Their helpline is open between 5pm and midnight every day of the year.

Telephone (outside London): 0800 58 58 58

Telephone (London): 0808 802 58 58

Webchat: www.thecalmzone.net/help/webchat/ (5pm – Midnight every day)

Website: www.thecalmzone.net


Child & Adolescent Mental Health Services (CAMHS) are a range of services which support children and young people who are at risk of, or are experiencing mental health issues and problem.

Website: Find a service – https://www.nsft.nhs.uk/Pages/Home.aspxopens in a new window


Charity dedicated to the prevention of young suicide.

Telephone: 0800 068 41 41

Text: 07860 039967

Email: pat@papyrus-uk.org

Website: https://papyrus-uk.org/opens in a new window


Aimed at people over 55. Their helpline is open 24 hours a day, every day of the year.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk


Aimed at people under 25. Their helpline is open between 4pm and 11pm, 7 days a week. They also run a crisis text service which is open 24 hours a day, 7 days a week.

Telephone: 0808 808 4994

E-mail: through the website.

Crisis text message service: Text THEMIX to 85258

Webchat: through the website. (4pm – 11pm, 7 days a week)

Website: www.themix.org.uk


Aimed at anyone affected by a mood disorder, including friends, families and carers. Their helpline is open 10am to 4pm Monday to Friday.

Telephone: 0161 832 37 36

E-mail: info@moodswings.org.uk

Website: www.moodswings.org.uk


Supporting mental health in young people.

Telephone: 01675 443610

Email: info@camgrant.org.uk

Website: https://www.camgrant.org.uk/getting-help/opens in a new window


Work to protect children and prevent abuse so we can make child abuse a thing of the past

Telephone: 0808 800 5000 or for 18 years and under 0800 1111

Email: help@nspcc.org.uk

Website: http://www.nspcc.org.uk


If you live in Norfolk and have been affected by child sexual exploitation, you can contact the dedicated team for help.

Telephone: 0808 800 1037

Website: www.magdalenegroup.org/rose-projectopens in a new window


Free, safe and confidential service to help those who are experiencing domestic abuse and give confidence needed to make independent choices about their life.

Telephone: Domestic Abuse Helpline: 0300 561 0077

Email: adviceandsupport@leewaynwa.org.uk

Website: https://www.leewaysupport.org/help-support/opens in a new window


This website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. They can also be called, for free and in confidence, 24 hours a day.

Telephone: 0808 200 0247

Website: https://www.nationaldahelpline.org.uk/opens in a new window


Women’s Aid provides information and education and training and campaigns on Domestic abuse as well as helping women to escape from domestic abuse and providing support and guidance those suffering.

Email: helpline@womensaid.org.uk

Website: https://www.womensaid.org.uk/information-support/opens in a new window


A confidential helpline for male victims of domestic abuse and those supporting them.

Telephone: 0808 8010 327

Email: info@mensadviceline.org

Website: https://mensadviceline.org.ukopens in a new window


Working with people affected by crime or traumatic events get support they need and respect they deserve.

Telephone: 0808 1689111

Email: via website form

Website: https://www.victimsupport.org.uk/opens in a new window


Relate Norfolk and Suffolk

Relationship counselling and sex therapy in Norfolk and Suffolk

Telephone: Norfolk 01603 625333 or Suffolk 01473 254118

Email: Online form

Website: https://www.relate.org.uk/norfolk-suffolk/contact-usopens in a new window

See Leeway above


The Matthew Project (Norfolk)

Supporting children and adults with issues around substance misuses and wellbeing

Telephone: 01603 216420 (general enquiries) or 01603 246420 (Young people)

Email: enquiries@matthewproject.org

Website: https://www.matthewproject.org/opens in a new window


Supporting children and adults with issues around substance misuses and wellbeing

Telephone: 01502 531 138

Email: suffolk@turning-point.co.uk

Website: http://wellbeing.turning-point.co.uk/


Honest information about drugs.

Telephone: 0300 1236600

Text: 82111

Website: www.talktofrank.com or you can email/live chat from the websiteopens in a new window.​


Ensure young people have the access to quality information, advice, counselling and support they need for their holistic development

Telephone: 01603 766994

Email: info@map.uk.net

Website: https://www.map.uk.net/find-us/contact-us/opens in a new window

 


Housing advice and support

Telephone: 0808 8004444

Website: https://england.shelter.org.uk/get_helpopens in a new window


Deliver a range of services to support local people including working to prevent youth homelessness and helping families build strong relationships

Telephone: 01603 615670

Email: info@benjaminfoundation.co.uk

Website: https://benjaminfoundation.co.uk/opens in a new window


Nelson’s Journey

Supports children and young people who have experienced the death of a significant person in their life

Telephone: 01603 431788

Email: enquiries@nelsonsjourney.org.uk

Website: http://www.nelsonsjourney.org.uk/


Supports people who have experiences the death of a significant person in their life.

Telephone: 0808 308 1677

Email: info@cruse.org.uk

Website: https://www.cruse.org.uk/get-help/helplineopens in a new window


Terrence Higgins Trust

Sexual health advice and signposting

Telephone: 0808 302 1221

Email: info@tht.org.uk

Website: https://www.tht.org.uk/opens in a new window


Contraception, treatment for sexually transmitted infections, HIV care and treatment or related advice in:

Telephone: 0300 300 3030

Website: www.icash.nhs.uk/contraception-sexual-health/postal-self-test-kitsopens in a new window


Norfolk LGBT+ Project

Providing support that is relevant to the health and wellbeing needs of the lesbian, gay, bisexual and transgender+ community in Norfolk and Waveney

Telephone: 01603 219299

Email: info@norfolklgbtproject.co.uk

Website: http://www.norfolklgbtproject.co.uk


Outreach youth wants a world where all young people can reach their full potential.

Telephone: 07999 730289

Email: info@outreachyouth.org.uk

Website: https://outreachyouth.org.uk/opens in a new window


Acceptance without exception.

Telephone: 0800 0502020

Website: https://www.stonewall.org.uk/opens in a new window


Thinkuknow

Information about staying safe when you’re on a phone, tablet or computer. Helping keep you safe online and offline.

Website: https://www.thinkuknow.co.uk/4_7/opens in a new window

Apps include:

Clear Fear – https://www.clearfear.coopens in a new window

Calm Harm – https://calmharm.co.uk/opens in a new window

Self Heal – http://self-healapp.co.uk/

Blue Ice – https://www.oxfordhealth.nhs.uk/blueice/opens in a new window

DistrACThttps://www.expertselfcare.com/health-apps/distract/opens in a new window

16-19 Health Passportopens in a new window

If you’re aged 16-19 and live in Norfolk, you can download the Just1Norfolk Health Passport from the app store. It can help you become more independent with your own health needs. It has general health information and advice on a variety of topics.

Download from: Apple app store

Download from: Google Play store


Suicide prevention resources, including your own safety plan and links to local and national crisis resources.

Download from: Apple app storeopens in a new window

Download from: Google Play store